One Step Closer To Re-Opening
We are getting closer to the time when we will reopen our doors here at Rapunzel’s. We have been meeting with our Staff frequently to prepare them for all the changes that will be coming. This will include changes to booking appointments, check-in/ check-out process, services, disinfection, and much more. We are doing everything we can to make sure we deliver excellence in everything we do for our clients because you mean the world to us. With this in mind, we want to reach out to all of you to keep you informed of changes that you will see when we reopen. All of our decisions related to these changes are to assure we continue to provide the level of service you expect from all of us here at Rapunzel’s.
First of all, we will be temporarily discontinuing some of our Spa Service. This is to assure the safety of our Clients and Staff. The following Spa Services will not be available for booking at this time:
Most Facial Services
Lip Chin and Cheek Waxing Services
Hot Stone and Salt Stone Massage
Lomi Lomi Massage
During our initial reopening we will also not be able to book the following Salon Services:
Hair Extension Services – This includes new hair installs or move-ups
You will be able to have a consultation with your Stylist in relation to these services when you come in for your next Cut or Color service. After your consultation with your Stylist, we will be able to schedule these services based on their recommendation. Also during this time, we will not be able to book New Clients for hair services. Any New Clients looking to book for hair services will be placed on a waitlist and will be contacted as appointment times become available.
As part of the reopening process, we are implementing the use of even more Personal Protective Equipment (PPE) than we have in the past. This includes but is not limited to:
Hand Sanitizer and Dispenser
New paper towel and automatic soap dispensers
Additional Disinfection Products
Due to all of the new mandates we are required to follow and the equipment that is needed, the cost to operate the business has gone up significantly. We do not wish to sacrifice the quality of service that you have come to expect from us. In order to meet these demands, we will be increasing prices on all salon and spa services. Salon, Nail, and Esthetic Services will be increased by 15% and all Massage Services will be increased by $8.00. Increasing prices is something that we continuously will need to do as a business in order to keep up with the ever-growing cost to operate the business. We thank you in advance for your understanding in this matter.
In order to make sure we can meet the demand of our clients, we are changing our operating hours. We will now be operating 7 days a week! Our new operating hours will be:
Monday through Saturday – 8:30 am to 9:00 pm
Sunday – 11:00 am to 4:00 pm
When we have our date to reopen you will be able to contact our Front Desk Coordinators by phone or through our new Online Appointment Request form. We will not be utilizing our Online Booking Service until after we get through this initial reopening period. We ask that you please be patient. We will be doing our best to complete all your requests as quickly as possible. We will be having a lot of requests to fulfill when we reopen. Appointment slots are going to be very limited. We ask that you please hold to your appointment date and time. If you are not able to hold your appointment please contact us more than 48 hours before the scheduled appointment so we can get your rescheduled. This will also allow another client the opportunity to get an appointment with our Team. When booking your appointment we will now be taking a deposit of 50% of the total cost of your services at the time of booking. Your deposit will now guarantee your appointment with your selected Service Provider and Service. If you cancel your appointment more than 24 hours prior to your appointment the deposit will be applied to your next service. Deposits are non-refundable If you cancel less than 24 hours before your appointment, no show, or arrive later than 15 minutes for your appointment your deposit will not be refunded or applied to another service.
If you are planning on booking a Color Service appointment we ask that you complete a Hair Color Consultation form before contacting us to book your appointment. This is required for all existing and new clients looking to book hair color appointments. Please follow the link below to complete your request:
Again we thank you all for the love and support you have extended to us during our closure. Please keep an eye on our Website, Facebook, Instagram, and emails for updates that will be coming shortly. If you need any retail or at-homeat home color solution products please contact us through our website, email, or by phone. We look forward to seeing you all back with us again soon.
Rapunzel’s Salon and Spa