Policies

Policy for Minors

Any spa service done on minors may require the presence and consent of a parent or guardian. Please ask when making any spa appointments if a parent or guardian presence is needed.

Cancelation Policy

We aim to provide our clients the highest quality service and we pride ourselves on our exceptional team. If you cancel your reservation less than 24 hours of your scheduled appointment, we not only lose your business, but also the potential business of other clients who could have taken your scheduled reservation time. For this reason we are obligated to compensate our team for their time as well as make up for our lost revenue.

The full service fee will be charged to you for missed reservations that are rescheduled or canceled less than 24 hours notice. All gift certificates will be forfeited if not given 24 hr cancellation notice.

Online Booking Terms And Conditions

Appointments booked through Rapunzel’s Salon and Spa Online Booking are subject to change. A Front Desk Coordinator may contact you if modification to your desired appointment is needed based on the selected service(s) and service provider(s). Clients may only book for themselves, not another Client.

Limitations

If you need to book an appointment less than 24 hours from now you will need to contact our Front Desk Coordinator at 215-368-7061.

You may book up to 3 services at a time in our Online Booking system. Online Booking is not available for all services and service providers. The following services are not able to be booked through Online Booking:

– Chemical Hair Services – Color, Perm, Relaxer, or Keratin Services

– Hair Extensions

– Couples Massage Services

– Custom Spa Packages, Spa Parties or Wedding Services

For all above services please contact our Front Desk Coordinators at 215-368-7061 to complete your request.

Gift Card Policy

Gift cards may be used for the specific specials purchased or for the dollar value of the purchased price. No substitution of services permitted.  Can not be used in conjunction with any other specials or third party gift cards. Cash and credit/debit cards only to purchase gift cards. Checks are not accepted.

Rapunzel’s Salon and Spa does accept Third Party Gift Cards such as SpaFinder, SpaWish and SpaWeek for regularly priced services.  Third Party Gift Cards are not accepted for discounted services, specials, product purchases, or Rapunzel’s Gift Card purchases.  Third Party Gift Cards must be presented when checking in for services for validation before services begin.  The leftover balance of a gift card will be given back to the client on a Rapunzel’s Gift Card.

Third Party Gift Cards may not be used for tipping.

Gift Card purchases made online or in person are non-refundable.

Tipping Policy

Rapunzel’s Salon and Spa Service Providers are always grateful for your business and continued patronage.  If you wish to give your Service Provider a tip to thank them for a job well done we have two options available:

  • Cash tips can be given directly to the Service Provider or they can be left in their mailbox at the Front Desk.
  • Tips left using a Credit or Debit Card can be processed using our Tippy service.  This will directly send your tip to your Service Provider.  Ask our Front Desk Coordinator if your Service Provider uses Tippy to receive tips. Check out our Staff Profiles to see if your favorite Service Provider uses Tippy.

Salon Staff

Day Spa Staff

We are unable to process tips with checks, Rapunzel’s Gift Cards or any third party Gift Cards such as SpaFinder, SpaWish or SpaWeek.

Hair Consultation Policy

As part of our focus to deliver world class services, Rapunzel’s Salon and Spa provides complimentary hair consultations for all Hair Styling, Coloring and Keratin Services.  You can always feel free to make an appointment to meet with one of our highly trained Stylist to discuss your hair and any question regarding your specific hair needs.  Client’s that have not had Color or Keratin services with a member of our staff with in 12 months are required to have a complimentary consultation with a member of our Stylist Team before booking these services.  This is to assure that we are able to meet your desired results and at a high level of satisfaction.  You may call our Front Desk staff or submit an online request to schedule your complimentary consultation at any time.

Spa Packages

Third Party Gift Cards such as SpaFinder, SpaWish, and SpaWeek are not accepted as a form of payment for Spa Packages. Cash, Check, and Credit Cards are accepted as forms of payment for Spa Package services.

Spa Etiquette

Punctuality

Please arrive at least 10 minutes prior to your scheduled appointment. This allows time you time to check in, relax and enjoy some refreshments prior to your treatment. Please note your scheduled time is your purchased time. If you arrive late, you are depriving yourself of the full spa experience as your appointment will end at scheduled time.

Cell Phones

In order for us to provide a quiet tranquil setting and for the comfort of all our spa guest, cell phones are prohibited.  If you need to leave your cell phone on please leave it on silent.