Policies

Policy for Minors

Any spa service done on minors may require the presence and consent of a parent or guardian. Please ask when making any spa appointments if a parent or guardian presence is needed.

Cancelation Policy

We aim to provide our clients the highest quality service and we pride ourselves on our exceptional team. If you cancel your reservation less than 24 hours of your scheduled appointment, we not only lose your business, but also the potential business of other clients who could have taken your scheduled reservation time. For this reason we are obligated to compensate our team for their time as well as make up for our lost revenue.

The full service fee will be charged to you for missed reservations that are rescheduled or canceled less than 24 hours notice. All gift certificates will be forfeited if not given 24 hr cancellation notice.

Gift Card Policy

Gift cards may be used for the specific specials purchased or for the dollar value of the purchased price. No substitution of services permitted.  Can not be used in conjunction with any other specials or third party gift cards. Cash and credit/debit cards only to purchase gift cards. Checks are not accepted. Third Party Gift Cards such as SpaFinder, SpaWish and SapWeek are not accepted for Weekly Specials.

Gift Card purchases made online or in person are non-refundable.

Tipping Policy

Rapunzel’s does not allow tipping on Credit/Debit Cards, Checks or Gift Cards.  Tipping is only done with Cash Only

Hair Consultation Policy

As part of our focus to deliver world class services, Rapunzel’s Salon and Spa provides complimentary hair consultations for all Hair Styling, Coloring and Keratin Services.  You can always feel free to make an appointment to meet with one of our highly trained Stylist to discuss your hair and any question regarding your specific hair needs.  Client’s that have not had Color or Keratin services with a member of our staff with in 12 months are required to have a complimentary consultation with a member of our Stylist Team before booking these services.  This is to assure that we are able to meet your desired results and at a high level of satisfaction.  You may call our Front Desk staff or submit an online request to schedule your complimentary consultation at any time.

Spa Packages

Third Party Gift Cards such as SpaFinder, SpaWish, and SpaWeek are not accepted as a form of payment for Spa Packages. Cash, Check, and Credit Cards are accepted as forms of payment for Spa Package services.

Spa Etiquette

Punctuality

Please arrive at least 10 minutes prior to your scheduled appointment. This allows time you time to check in, relax and enjoy some refreshments prior to your treatment. Please note your scheduled time is your purchased time. If you arrive late, you are depriving yourself of the full spa experience as your appointment will end at scheduled time.

Cell Phones

In order for us to provide a quiet tranquil setting and for the comfort of all our spa guest, cell phones are prohibited.  If you need to leave your cell phone on please leave it on silent.