Frequently Asked Questions

Need Support?

We’re always available to help our clients. If you can’t find the answer you’re looking for below please feel free to give us a call at (215) 368-7061 or send us an email at rapunzelssalon@comcast.net

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What Should I Wear to the Spa?

At Rapunzel’s, we pride ourselves on being non-pretentious. Your comfort is our priority! We recommend wearing comfortable clothes or just wearing what you feel the most relaxed in. You will be asked to remove all jewelry; therefore we strongly recommend leaving all jewelry at home. Spa robe and slip­pers will be pro­vided.

Never had Spa Treatment Before?

No worries. Our expert staff will walk you through the treatment, explaining what you’ll be experiencing at the beginning of each treatment.

Cell Phone Policy

Cell phone use is pro­hib­ited on spa premises and all cel­lu­lar devices should be turned off or placed on silent prior to enter­ing spa.

Arrival

We rec­om­mend that you arrive at the Spa at least 30 min­utes prior to your sched­uled appoint­ment time so that you can enjoy the opti­mal spa experience.

Should you arrive late for your treat­ment, the treat­ment will be mod­i­fied to max­i­mize the remain­ing time with­out com­pro­mis­ing the next appoint­ment. Full rates will still apply in this instance.

Booking a Spa Party

Credit cards will be required to hold the day of the party. You will be charged 50% of services if you cancel less than 72 hrs or no-show. We also can’t make changes to the schedule within 3 days of the scheduled party (unless we have the availability). We suggest you book your party at least 1 month in advance to guarantee we can accommodate you.

Party Discounts

We offer 10% off the entire party when you book a minimum of 5 people for one of our spa parties.

FAQ

Can I Choose a Male or Female Therapist?

We have both male and female therapists, so just let us know which you prefer when you book your appointment. If no preference is made we will book you with the therapist that is available at your requested time.

Do I Have to Get Completely Undressed for a Massage or Facial?

This is completely your choice. Most people choose to undress completely, and some choose to leave on their underwear. Prior to your massage or facial, your therapist will exit the room for you to get completely comfortable. During a massage treatment, we use a draping technique in which the therapist will use the sheet to cover the entire body except for the body part being worked on. During your facial, you’ll be wearing a wrap under the sheet that allows your neck, arms and decollete to be exposed for treatments. Guests under the age of 18 must have a parent or guardian in the room during treatments or outside the door with the door open.

What’s the Difference between Swedish & Deep Tissue Massage?

Swedish massage is the most popular massage in the United States. The benefits of Swedish massage include increased blood circulation, mental and physical relation, decrease stress and muscle tension and improve range of motion. Deep tissue focuses on the deepest layers to help relieve aches and pains stored in the tissue, tendons and fascia.

Will I Be Sore After a Massage?

Since massage therapy is releasing lactic acid and other toxins – which crystallized in the muscle – it can sometimes leave you sore. It’s important to communicate with your therapist regarding your expectations, as well as your current state of health. Your therapist then can tailor the massage to meet your personal needs and desires, and make adjustments to the intensity or technique as the session proceeds.

Is It Safe to Get A Massage After a Workout?

Absolutely! This is a perfect time to receive a massage to decrease the inflammation caused by the workout.

What Will My Skin Look Like Right After a Facial?

Usually you will leave with glowing skin, but everyone’s skin is different. Our facials do come with extractions, so some redness may occur right after the facial.

How Long Does It Take for My Nails to dry after a manicure or pedicure?

It can take several hours to let your nails dry. It is best to wait a minimum of two hours after a pedicure before putting closed-toe shoes on to save the integrity of the nail treatment.

How Long Should My Hair Be for Waxing?

For optimal results for waxing, hair should be between 1/4″ to 1/2″ in length.  If hair is longer, please trim to 1/4″ prior to your appointment.  After hair removal, we recommend avoiding sun exposure, pools, salt water, and Jacuzzi’s for 24 hours to lessen the chances of bacterial infection.

Are Substitutions Allowed For Spa Packages and Parties?

Substitutions are allowed with price adjustments, please inquire with our spa staff regarding the changes you wish to make.

How Many People Are Considered a Group?

Four or more people receiving any package combination {multiple services, either standard packages or a la carte} are considered a group.

How Many People Can Be Accommodated For a Spa Party?

We have availability for 7-13 people.

Is Alcohol Permitted In The Spa?

Alcohol is permitted with notification to management.

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