Rapunzels Salon and Spa

Policies

 

 

Policy for Minors

Any spa service done on minors may require the presence and consent of a parent or guardian. Please ask when making any spa appointments if a parent or guardian presence is needed.

 

Cancelation Policy

We aim to provide our clients the highest quality service and we pride ourselves on our exceptional team. If you cancel your reservation less than 24 hours of your scheduled appointment, we not only lose your business, but also the potential business of other clients who could have taken your scheduled reservation time. For this reason we are obligated to compensate our team for their time as well as make up for our lost revenue.

The full service fee will be charged to you for missed reservations that are rescheduled or canceled less than 24 hours notice. All gift certificates will be forfeited if not given 24 hr cancellation notice.

 

Spa Etiquette

Punctuality

Please arrive at least 10 minutes prior to your scheduled appointment. This allows time you time to check in, relax and enjoy some refreshments prior to your treatment. Please note your scheduled time is your purchased time. If you arrive late, you are depriving yourself of the full spa experience as your appointment will end at scheduled time.

Cell Phones

In order for us to provide a quiet tranquil setting and for the comfort of all our spa guest, cell phones are prohibited.  If you need to leave your cell phone on please leave it on silent.